This guide explains how to download a Simple system report (SSR) in the ReachView 3 app to facilitate Reach troubleshooting.
An SSR is a tool used to facilitate Reach troubleshooting. It provides information about your Reach configuration, network, and the ReachView 3 version in a plain text format.
Download Simple system report
To generate and download an SSR, perform the following steps:
Open the ReachView 3 app and connect to your Reach.
Go to Settings, and tap General.
In Troubleshooting, tap System report.
Select Simple report and generate it.
- Save the report depending on your device.
Now you can send the SSR of your Reach to the Support team at firstname.lastname@example.org.