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How to download Simple system report

This guide explains how to download a Simple system report (SSR) in the ReachView 3 app to facilitate Reach troubleshooting.


An SSR is a tool used to facilitate Reach troubleshooting. It provides information about your Reach configuration, network, and the ReachView 3 version in a plain text format.

Download Simple system report

To generate and download an SSR, perform the following steps:

  1. Open the ReachView 3 app and connect to your Reach.

  2. Go to Settings, and tap General.

  3. In Troubleshooting, tap System report.

  4. Select Simple report and generate it.

  1. Save the report depending on your device.

Now you can send the SSR of your Reach to the Support team at