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Firmware reflashing

On this page, you will find the information on how to reflash the Reach firmware.

Note that you do not need to do this unless you want to bring Reach to its initial state as all the data are erased during the reflashing procedure.

tip

Most new features are released via the Reach Panel app and can be updated simply via its interface. More information on how to update the Reach Panel app is available in the introduction section.

Reach Firmware Flash Tool installation#

  • Get the Reach Firmware Flash Tool:
WindowsUbuntumacOS
Download [EXE, 81.9 MB]Download [DEB, 104.0 MB]Download [DMG, 56.0 MB]

Windows installation#

  • Double click on the downloaded file

  • Follow the instructions to install Reach Firmware Flash Tool on your PC

  • Reboot your PC

Ubuntu installation#

We recommend using the terminal to install the Flash Tool on your PC. Follow these steps to accomplish it:

  • Press Ctrl+Alt+T to open the terminal
  • Navigate to the directory with the downloaded file with cd ~/Downloads command
  • Run sudo dpkg -i reach-firmware-flash-tool_1.4.1_amd64.deb to start installation
danger

Please confirm adding the current user to plugdev and dialout groups during the installation process. In case of a negative answer, the application might not work as expected.

  • Reboot your PC

macOS installation#

  • Double click on the downloaded file
  • Follow the instructions to install Reach Firmware Flash Tool on your Mac
  • Drag the application icon to the Applications folder

Firmware Flash Guide#

Reach Firmware Flash Tool will ask you to download the latest Reach Panel image version. You can also get it here:

For Reach RS+For Reach RS
Reach RS+ Firmware 26.2 [ZIP, 384 MB], (md5)Reach RS Firmware 26.2 [ZIP, 191 MB], (md5)

Flashing process#

  • Open Reach Firmware Flash Tool and choose Reach RS/RS+

  • Connect Reach RS/RS+
Connect Reach RS+ in Firmware Update mode
  • Make sure that Reach RS+ is turned off
  • Press and hold the power button
  • Plug the USB cable into the PC
  • Release the power button
  • All LEDs should blink several times simultaneously, and then start blinking one after another

Connect Reach RS
  • Connect Reach RS
  • Follow the instructions


Not suitable USB port error

If you face "This USB port not suitable for flashing" error, disconnect Reach, turn it off and try another USB port.

  • Download the proposed Reach Panel firmware .zip file. You can also select image file from your disk. If the image version is outdated, the Flasher tool will show you a warning message. Click on Flash
note

You can either unpack the image yourself and select an .img file or just select a .zip file. In the latter case, the Flasher will unzip it.


note

Reach Firmware Flash Tool creates 2 folders: one to download the image and another one to unpack it. Once you close the Flasher tool, the folder with the unpacked image will be deleted.

Folder paths for Windows

Downloads folder: C:\Users\<username>\Downloads\Reach Firmware Flash Tool
Unpacking folder: C:\Users\<username>\AppData\Local\Temp\Reach Firmware Flash Tool

Folder paths for Linux

Downloads folder: /home/<username>/Downloads/Reach Firmware Flash Tool
Unpacking folder: /tmp/Reach Firmware Flash Tool

  • Wait until the end of the flashing process

  • After reflashing, Reach RS/RS+ will reboot
danger

Do not unplug the Reach RS/RS+ on this step.


  • When Reach RS/RS+ successfully reboots, you will see "Reach is flashed and ready to use" message

After flashing#

Proceed to the First setup guide to set up your Reach RS/RS+ device.